Contact Aquvane
At Aquvane, we believe that clear communication is the foundation of trust and satisfaction. Whether you have questions about our products, need assistance with an order, or would like to share feedback, our team is here to help. We aim to respond to every inquiry with professionalism and care, ensuring that your experience with us is smooth and rewarding.
How to Reach Us
You can contact us through email for all types of inquiries, including product information, order status, and after-sales support. We recommend including your order number and a brief description of your concern to help us provide a quicker and more accurate response.
Email: [email protected]
Address: Room 209, No. 28 Lianglong South Street, Huashan Town, Huadu District, Guangzhou City, Guangdong Province
Customer Support and Product Assistance
Our customer care team is well-trained in all product categories, including kitchen faucets, bathroom taps, water purifiers, and accessories. If you need help with installation tips, maintenance guidance, or selecting the right product for your home, we are happy to offer personalized advice.
Order and Shipping Questions
If you have placed an order and would like to know its status, you may check your order confirmation email, which includes your tracking details once shipped. For more information about delivery times or regions we serve, please visit our Shipping Policy page. Our logistics partners work with us to ensure reliable and timely delivery worldwide.
Returns and Exchanges
We understand that sometimes a product may not be a perfect fit. If you wish to request a return or exchange, please review our Refund and Returns Policy for detailed instructions. Once your return is processed, our team will contact you with the next steps to ensure a smooth resolution.
Wholesale and Partnership Inquiries
For business partnerships, wholesale requests, or collaboration opportunities, please contact us directly through our email address. We value meaningful partnerships that align with our mission of providing reliable water solutions for every household and commercial space. Our team will be pleased to discuss potential collaborations and bulk order terms.
Press and Media Requests
We welcome inquiries from journalists, editors, and digital creators who wish to feature Aquvane’s products or share our brand story. Please include your publication details or proposal summary in your email, and our communications team will respond promptly.
Technical Support and Installation Tips
Should you encounter any issues during product installation, our support team can provide general guidance. Many of our faucets come with easy-to-follow installation instructions. If you are dealing with a specific compatibility or connection question, please describe the situation clearly when you reach out.
Our Commitment to You
Every message we receive is important to us. Whether it’s a simple question or detailed feedback, we treat every communication with the same level of care. We strive to enhance our service continuously based on customer experiences, and we encourage you to share your thoughts about how we can serve you better.
Before You Contact Us
Before reaching out, you may want to explore our FAQ section, where we’ve answered many of the most common questions about ordering, shipping, and product compatibility. It’s a quick and convenient way to find the information you need without delay.
Why Choose Aquvane
We are dedicated to crafting products that bring together elegance, durability, and innovation. Our customer-first approach means that we listen, respond, and deliver solutions tailored to your needs. Whether you’re renovating a home or upgrading a single fixture, Aquvane ensures a seamless and satisfying experience from purchase to installation.
Message from Our Team
Thank you for taking the time to connect with us. Your trust in Aquvane inspires us to continue improving our products and services. We are more than just a faucet brand — we are your partner in creating spaces that reflect quality and care. Our team looks forward to assisting you and ensuring your experience exceeds expectations.
If you have not yet received a reply after reaching out, please check your spam or promotions folder, as automated messages may sometimes be filtered incorrectly.
Aquvane – Precision in Every Drop.
