Frequently Asked Questions
1. What kind of products does Aquvane offer?
Aquvane specializes in high-quality faucets and water fixtures designed for kitchens, bathrooms, and utility spaces. Our range includes pull-out kitchen taps, basin mixers, aerators, and accessories that combine modern design with reliable performance. Every product is engineered for durability and water efficiency, ensuring long-term satisfaction.
2. Are your faucets made of safe and durable materials?
Yes, most of our faucets are constructed using 304 stainless steel or solid brass, ensuring excellent corrosion resistance and long-lasting performance. All materials meet international standards for water safety, providing peace of mind for everyday use.
3. How do I place an order?
To make a purchase, simply browse our collections, add desired items to your cart, and proceed to checkout. You’ll be guided through the payment and shipping details step by step. Once your order is confirmed, you will receive an email with your order summary and tracking information when available.
4. Which payment methods are accepted?
We accept most major payment options, including credit and debit cards, PayPal, and other secure online payment systems supported by our platform. All transactions are processed through encrypted connections to protect your personal and financial information.
5. How long does shipping take?
Delivery times vary depending on your location and the availability of the product. Typically, orders are processed within a few business days after confirmation. Estimated shipping times are provided during checkout. For more details, please visit our Shipping Policy page.
6. Can I track my order?
Yes, once your order has been dispatched, we will send you an email containing a tracking number and a link to follow your package’s progress. Please note that it may take a short period for the tracking details to update after the item leaves our warehouse.
7. What should I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us promptly with your order number and a brief description of the issue. We will review the case and arrange a replacement or refund according to our Refund and Returns Policy. We always aim to resolve issues quickly and fairly.
8. Do you offer returns or exchanges?
Yes, we do. If you’re not satisfied with your purchase, you can request a return or exchange within the eligible return window. Products must be unused, undamaged, and in their original packaging. Detailed steps for returns are outlined in our Refund and Returns Policy page.
9. Are there installation instructions for your faucets?
Yes, each product is shipped with detailed installation guidance. Many of our faucets are designed for easy DIY installation using standard tools. If you prefer professional installation, we recommend consulting a qualified plumber to ensure proper fitting and avoid potential damage.
10. Do your faucets fit standard sinks and plumbing connections?
Our faucets are designed to be compatible with most standard sink and plumbing configurations. However, we recommend reviewing the product specifications on each listing before purchasing to confirm compatibility with your existing setup.
11. How do I care for and maintain my faucet?
To maintain your faucet’s appearance and function, clean it regularly with mild soap and water, and avoid harsh chemicals or abrasive materials. For faucets with aerators or filters, occasional cleaning or replacement may be necessary to ensure optimal water flow.
12. Do your products come with a warranty?
Yes, our faucets and accessories are backed by a limited warranty covering manufacturing defects. The duration and coverage details vary by product type. Warranty claims are evaluated individually, and we will do our best to provide a satisfactory solution.
13. Can I change or cancel my order after it’s placed?
If you need to modify or cancel an order, please contact us as soon as possible. Once your order has been processed or shipped, we may not be able to make changes. In such cases, you may need to follow our return process after receiving the item.
14. What regions do you ship to?
We offer worldwide shipping to most regions. However, certain locations may have restrictions due to logistics or customs limitations. If your region is not supported during checkout, feel free to reach out to our customer service team for assistance.
15. How can I contact Aquvane for further support?
If you have any other questions not listed here, please reach us via email. Our team is always ready to assist you with product guidance, order issues, or general inquiries.
Email: [email protected]
Address: Room 209, No. 28 Lianglong South Street, Huashan Town, Huadu District, Guangzhou City, Guangdong Province
We appreciate your interest in Aquvane and are committed to delivering reliable products and exceptional customer service for every household.