Privacy Policy

At Aquvane, your privacy is a priority. We are committed to protecting the personal information of our customers and maintaining transparency in how we collect, use, and store data. This Privacy Policy outlines how we handle information related to your interactions with our website aquvane.com and its associated services.

1. Information We Collect

We collect information to provide and improve our services. The types of data we may collect include:

Personal Information: such as your name, email address, shipping address, and billing information when placing an order.
Account Information: if you create an account, including login credentials and order history.
Device and Usage Data: details such as IP address, browser type, operating system, and pages visited to help us understand how users interact with our website.
Cookies and Tracking Technologies: small text files used to enhance website functionality and analyze visitor behavior.

2. How We Use Your Information

We use the information we collect to deliver, improve, and personalize your experience. Specifically, we may use your data for the following purposes:

To process and fulfill your orders, including payment verification and shipment updates.
To communicate with you regarding your order status, inquiries, or support requests.
To enhance website performance, security, and usability through analytics.
To send marketing materials or product recommendations, only if you have opted in to receive them.
To comply with applicable laws and regulations or to enforce our Terms of Service.

3. How We Protect Your Information

We use a combination of technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration. Examples include:

Encryption of sensitive information during transmission (such as payment details).
Secure server environments with restricted access to personal data.
Regular security reviews and updates to maintain compliance with data protection best practices.

While we take every reasonable precaution to safeguard your data, please understand that no online transmission is completely secure. We encourage you to protect your account credentials and use secure networks when accessing our site.

4. Cookies and Tracking Technologies

Cookies help us recognize your device, remember preferences, and provide a more personalized shopping experience. You can control or delete cookies through your browser settings, though some website features may not function properly without them.

We may also use third-party analytics tools such as Google Analytics to measure website traffic and understand customer behavior. These tools collect data anonymously and do not identify individual users.

5. Sharing of Information

We respect your privacy and will never sell or rent your personal information. However, we may share limited data in the following circumstances:

With trusted service providers that assist in order fulfillment, payment processing, or website operations.
When required by law, regulation, or legal request from government authorities.
To protect our rights, property, or the safety of our customers and operations.

All third-party partners are bound by confidentiality agreements and are required to handle your information securely.

6. Your Data Rights

You have certain rights regarding your personal information, including:

The right to access and review the personal data we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your data, subject to legal or transactional requirements.
The right to withdraw consent for marketing communications at any time.

If you wish to exercise any of these rights, please contact us using the information provided below. We will respond to all valid requests within a reasonable timeframe.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, such as order processing, record keeping, and compliance with legal obligations. Once the retention period expires, data is securely deleted or anonymized.

8. Third-Party Links

Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any linked websites before sharing personal information.

9. Children's Privacy

Our website and products are not directed toward individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal data, please contact us immediately to request its removal.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. The latest version will always be available on this page, with the date of the last revision indicated at the top. Continued use of our site after updates constitutes acceptance of the revised terms.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Mailing Address: Room 209, No. 28 Lianglong South Street, Huashan Town, Huadu District, Guangzhou City, Guangdong Province, China

At Aquvane, your trust is the foundation of everything we do. We remain dedicated to providing a secure, transparent, and respectful digital experience for all our visitors and customers.