Shipping Policy

At Aquvane, we are committed to delivering your faucet and plumbing solutions with care and precision. Every order is carefully handled to ensure that you receive your products in excellent condition, as quickly and efficiently as possible. Please read the following shipping information to understand how we process, package, and deliver your order.

1. Processing Time

All orders placed through https://aquvane.com/ are processed within 1–3 business days after payment is confirmed. During peak seasons, promotional events, or new collection releases, processing times may be extended slightly. Our team works diligently to ensure minimal delay while maintaining quality checks on every product before shipment.

2. Shipping Destinations

Aquvane offers worldwide shipping to most destinations. Please ensure that your delivery address is correct and complete when placing your order. If your location is not currently supported, our customer service team will reach out to provide an alternative solution or issue a refund where applicable.

3. Shipping Methods and Delivery Time

We collaborate with trusted global logistics partners to provide safe and reliable delivery services. Depending on your location, you can expect delivery within:

Standard International Shipping: 7–20 business days
Expedited Shipping (if available): 5–10 business days

Delivery time estimates exclude customs clearance delays or local courier handling times. We always strive to deliver your order as fast as possible, and tracking information will be provided once your package has been shipped.

4. Shipping Fees

Shipping costs are calculated based on the delivery address, package weight, and selected shipping method. The total shipping cost will be displayed during checkout before you complete your purchase. Some promotional campaigns may offer free shipping on specific products or order amounts.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details. You may use the tracking number to monitor your shipment’s progress at any time through our carrier’s website or directly from your My Account → Orders page on Aquvane.

6. Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, or customs fees upon arrival at the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. Aquvane has no control over these costs and cannot predict the amount in advance.

To minimize potential delays, please ensure that your local customs office can accept the types of products ordered. In the event of a customs hold or rejection, we will assist where possible, but we cannot refund shipping fees for returned packages due to unpaid duties or local restrictions.

7. Order Issues or Delays

If you notice a delay or encounter any issue with your delivery, please contact us at [email protected]. Our customer service team will promptly investigate with the carrier and provide assistance to ensure your order reaches you safely.

Occasionally, factors such as weather conditions, high order volumes, or customs clearance may affect delivery time. We appreciate your patience and understanding while we work to resolve such cases efficiently.

8. Lost or Damaged Packages

In rare cases where your shipment is lost or arrives damaged, please contact us within 7 days of receiving the order (or the estimated delivery date if not received). We will assist in filing a claim with the carrier and arrange a replacement or refund as appropriate.

For damaged packages: please retain all original packaging and take clear photographs of the item and the parcel label.
For lost packages: provide your order number and the tracking information if available.

9. Address Errors and Failed Deliveries

Please verify your shipping address before confirming your order. Aquvane cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses. If a shipment is returned to us due to such issues, reshipping fees may apply.

10. Our Commitment to Sustainability

At Aquvane, we believe that quality craftsmanship should go hand in hand with responsible logistics. Whenever possible, we use environmentally friendly packaging materials that reduce waste while keeping your products secure. Our warehouse teams work with certified carriers to reduce carbon emissions and improve transportation efficiency.

11. Contact Information

If you have any questions about our shipping practices or require assistance with your order, please contact our support team via email at [email protected].

Mailing Address:
Room 209, No. 28 Lianglong South Street, Huashan Town, Huadu District, Guangzhou City, Guangdong Province, China

Thank you for choosing Aquvane. We appreciate your trust in our products and service.